Consumer Protection
In the NCERT Business Studies textbook for Class 12, Chapter 12 Consumer Protection, you learn why consumers need legal safeguards against adulteration, misleading advertising and unfair practices. The chapter explains consumer rights and responsibilities, the role of consumer organisations and redressal machinery at district, state and national levels, and remedies available under the Consumer Protection Act, 2019, enforced with the Central Consumer Protection Authority (CCPA). You study how awareness, standard marks and grievance procedures help buyers make informed choices and seek justice.
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